Shipping & Returns

Shipping Policy

In-Store Pickup

In-store pickup is always free! We will email you when your order is ready for pick-up. Orders placed before noon will be ready for pick up by 5pm the same day. Orders placed after noon are guaranteed to be ready for pickup by noon the following day. 

Shipping Rates

  • BackStage Dancewear uses USPS Priority for shipping on all orders. USPS Priority shipping will take approximately 2-4 days from time order is placed until delivery.
  • Orders over $75 ship FREE in the US!
  • Orders under $75 ship for $7.95 flat rate.

NOTE: BackStage Dancewear is not responsible for lost or stolen packages. Please submit all claims to the United States Postal Service. If your item arrives damaged, please contact us within 24 hours of delivery.

Return Policy 

We want you to be 100% pleased with your purchase. If for any reason you are not completely satisfied with your purchase, we offer refund or exchange. Returns and exchanges must follow these following specific guidelines. No exceptions.

To qualify for return or exchange, all clothing items must have original tags attached and must be unworn, unwashed, and free of smoke or other odors. Shoes must be unworn and returned in their original packaging. All original boxes or bags must be undamaged and ready for resale. Place shoes in their original box and inside another box for shipment. 

The following items do not qualify for return or exchange. No exceptions.

  • Tights
  • Hair products
  • Undergarments
  • Earrings
  • Sale or Clearance items

Options for Refund, Exchange or Store Credit

Print and complete the return form.

  • Refunds – Qualifying items are eligible for a refund within 7 days of delivery. Refund will be made to the original form of payment. Shipping charges are not refundable.
  • Exchanges – Qualifying purchases are eligible for a free size exchange within 14 days of delivery. Send us your item and the completed return form with your size exchange request. Your exchange will be sent within 2 business days of receiving the returned item. There is one free size exchange per item.
  • Store Credits – Qualifying items are eligible for store credit within 14 days of delivery. Your store credit will be issued via an e-gift card that will delivered to you via email.

Shipping information for Returns

  • Customers are responsible for all shipping charges on returns. You must include the original invoice and a copy of our RETURN FORM.
  • Ship returns to:

BackStage Dancewear & Gifts
Attn: Returns
17302A Highway 3
Webster, TX 77598

  • We highly recommend that you send your package back with a tracking number. We are not responsible for lost returns.

 

 

 

*** We reserve the right to refuse a return if the items have any signs of wear, misuse or damage. All returns MUST follow the guidelines above.